Provider Access Portal

Welcome to the Provider Access Portal for SafeMate Resources.

Here, providers can conveniently access a range of essential materials.

This includes the Client Brochures, Provider Purchase Forms, and DVA Referral Form all accessible for downloading.

These links ensure quick access to vital information and commonly used tools.

Download Your Provider Resources Here:

Join to access free downloads such as:

Brochures,
Purchase forms;
Manual profile creation forms.

SafeMate Client Brochure

DVA Referral Form

SafeMate Provider Purchase Form

Name

First Name

Last Name

Phone

(###)

###

####

Email

Organisation

Reason:

Client Contact Details

Please only enter here if your client has confirmed with you they consent to their details being passed on to SafeMate Australia. SafeMate abides by The Privacy Act 1988 (Privacy Act) in which personal information is never shared or sold to third party organisations.

My client has consented to being contacted by SafeMate Australia in order to complete a purchase for their use.

Client's Name

First Name

Last Name

Client's Phone

Country

(###)

###

####

Client's Email

Client's Address

This is so we know where to deliver their SafeMate kit.

Address 1

Address 2

City

State/Province

Zip/Postal Code

Country

Client Notes

Please feel free to add any notes on behalf of your client. If they have a carer who you prefer we contact directly you can place their contact details here.

Provider Name

If different from above.

First Name

Last Name

Provider Email

If different from above.

Provider #

Provider ABN

NDIS #

Subscription Type

Please note: a fee of $35.00 is charged for the first year, followed by $20.00 annually.

Profile Creation

My client would like SafeMate to complete Profile upload - Additional $35.00

Yes

No

Agreement

You may cancel this authorisation anytime by emailing us at hello@safemate.care or by calling (07) 3184 9109. This authorisation will remain in effect until cancelled in writing by you.

I hereby authorise SafeMate Australia Pty Ltd to charge my Provider for the agreed-upon subscription and annual fees. I understand this information will be saved on SafeMate’s secure payment platform for future transactions on my account. I agree to update SafeMate if I change my Provider.

Provider Purchase Form:

hello@safemate.care

(07) 3184 9109

We always welcome your questions, concerns or feedback.

Please email, call us directly, or fill in the form and we’ll respond to you as soon as we can.

Additional Resources

Request a quote

Request a quote by filling in our form, and our accounts team will get a quote back to you within 48 hrs.

Request A Quote Form

Interested in a presentation or demonstration?

Contact our team to request for one of our amazing team members to come and meet with you, present to a group or provide a team demonstration.

Request a Presentation Form

FAQs

Operation

How Does SafeMate work?

SafeMate is a digital emergency management system, providing paramedics access to your vital medical information in the event of an emergency through efficient scanning of a personalised QR code.

Once you have your SafeMate Kit, you enter your medical and personal information on our website. Your data is encrypted and kept secure in our database. First responders will be able to scan your SafeMate QR code, receive this information immediately and be able to provide the appropriate treatment.

What type of information should I store on my Profile?

Remember that you have two different profile’s with your SafeMate.

Private - You should provide SafeMate with your basic personal details (name, age, gender) and any other health or medical information you would like to communicate to paramedics in the event of an emergency. The more specific your health details, the less paramedics will need to ask you before treating you.

Public - Here you can be less personal about your information but anything that can help anyone if you are in an emergency, here you might like to tell people about an allergy you have or how to respond if you are prone to fainting or seizures.

Ultimately, it’s up to you what you put onto your SafeMate QR Code. But always remember the more precise information is for your paramedics, the more effective your treatment will be.

Can I change or add information at anytime?

Yes! Your personal and medical information can be updated at any time by logging into your SafeMate account at getsafemate.com/login.

Can anyone else enter my details for me?

Yes. But the only way your details can be entered is by logging into your SafeMate account.

You can enlist the help of someone you trust by providing them with your account details and password.

Where does SafeMate work?

At this stage only the Queensland Ambulance Service (QAS) paramedics are able to access SafeMate devices (mobile coverage dependent). We are currently working on securely providing our services across Australia.

Security

How do I know my data is safe?

Your information is hosted in a HIPAA-compliant (Health Insurance Portability and Accountability Act) secure environment in Australia.

SafeMate utilises a combination of online and offline security technologies, procedures and organisational measures to help safeguard consumer information against loss, misuse, and unauthorised access, disclosure, alteration and destruction.

We employ Secure Sockets Layer (SSL) data encryption when data is transmitted over the internet to our website and have installed layered firewalls and other security technologies to help prevent unauthorised access to our systems. Our servers are also maintained in a secure environment with appropriate security measures.

For additional information about how SafeMate manages data, please visit our privacy policy.

Who has access to my SafeMate medical information?

Only QAS paramedics and other professional first responders are able to view the medical information that you provide.

Their secure professional email is delivered a secure link that allows them access to your private data.

Should you choose to store information on your public section, anyone can scan and access that information. It is up to the individual where what categories they decide to store their information.

Is SafeMate connected to my health record?

No. SafeMate is a separate and Private organisation. You must provide the information you would like to share with paramedics and first responders via your SafeMate account.

Payment

What does the subscription fees cover?

SafeMate is a unique health service, encrypting your personal and medical information. The cost of SafeMate covers licensing for your personalised QR code and the ongoing administration fees and services provided by the SafeMate team.

How do I update my payment method?

If you have purchased SafeMate through our website, your card details will be safely secured through that payment method and deducted annually or monthly according to the option you selected.

If, however, your card or bank details change and you wish to update them, you’ll need to call or email us in preparation for your next bill.