(a)personal information or an opinion about:
(i)your physical or mental health or disability (at any time);
(ii)your express wishes about the future provision of health services for yourself; or
(iii)a health service provided, or to be provided, to you;
(b)other personal information collected to provide, or in providing, a health service; or
(c)genetic information about you in a form that is, or could be, predictive of your health or of a genetic relative of you.
Mobile App means the Safe Mate mobile app available via Google Play or the Apple App Store.
Organisation means an organisation on behalf of whom the Website or the Mobile App is accessed or used.
personal information is information or an opinion about you from which you can be reasonably identified.
sensitive information is:
(a)personal information or an opinion about:
(i)racial or ethnic origins;
(ii)political opinions or political associations;
(iii)philosophical beliefs or religious beliefs or affiliations;
(iv)sexual preferences or practices; or
(b)health information about you; or
(c)genetic information about you that is not otherwise health information.
Website means our website located at www.safemate-australia.com.au.
(a)any person who accesses and uses the Website and the Mobile App;
(b)where an individual accesses or uses the Website and the Mobile App for or on behalf of an Organisation, the Organisation on whose behalf such access or use is made; and
(c)where an individual accesses or uses the Website and the Mobile App for or on behalf of a minor, the minor on whose behalf such access or use is made, and references to ‘your’ have a corresponding meaning.
3What personal information do we collect?
3.1We collect personal information (which may include sensitive information and health information) so that we can provide products and services to you, for the purposes of user authentication and to comply with our legal obligations. If we do not collect your personal information, we may not be able to provide you with these services.
3.2In the course of providing you with products and services we may collect and hold certain personal information about you, including but not limited to:
(b)address and other contact details;
(c)date of birth;
(e)information contained in your passport and driver’s licence; and
(f)information on how you use our products and services.
3.3We may also collect sensitive information about you, including but not limited to
(a)health information, including but not limited to:
(i)information of opinions provided by you about the health services to be provided to you, including any request for particular medication, or to not use particular medication or do any particular acts;
(ii)medical information, including your blood type and medical history; and
(iii)information related to your use of our products and services; and
(b)your religious affiliations.
3.4Before collecting and holding your sensitive information, we will ask for your consent (unless an exemption under the Privacy Act applies).
3.5You may be required to provide personal information about other individuals to us, for example, telephone contact details of people nominated by you to call in the event of an emergency. You must obtain consent from such individuals before providing their personal information to us, and by providing their personal information to us, you warrant that you have obtained such consent from them.
4How do we collect and hold your personal information? Collecting information
4.1How we collect your personal information will largely depend on whose information we are collecting. If it is reasonable and practicable to do so, we will collect personal information directly from you.
4.3Depending on how you choose to interact with us, we may collect your personal information when you contact us or our service providers by telephone, by email, through the Website, through the Mobile App or when you complete a form or document and provide it to us.
4.4Depending on how you choose to interact with us, we may collect your personal information when you contact us or our service providers by telephone, by email, through the Website, through the Mobile App or when you complete a form or document and provide it to us.
4.6We may collect information based on how you use the Website. We use ‘cookies’, web beacons and other similar technologies to collect non-identified/anonymous information about the users of the Website such as the number of visitors, the number of pages viewed and the internet advertisements which bring visitors to the Website. This information is collected to analyse and improve the Website, our marketing campaigns and to record statistics on web traffic. No attempt is made by us to use this information to personally identify you.
4.7We may use third party service providers from time to time.
4.8The security of your personal information is of paramount importance to us and we take reasonable steps to:
(a)protect the personal information we hold about you from misuse, loss, unauthorised access, modification or disclosure;
(b)ensure that our system is appropriately backed-up to prevent the loss of the personal information we hold about you; and
(c)destroy or de-identify the personal information we hold about you when it is no longer required.
4.9Your personal information may be stored in hard copy or electronic format in storage facilities that we own and operate or that are owned and operated by our service providers located in Australia.
4.10We have put in place security measures to protect the personal information we hold about you including the following:
(a)where possible, Secure Sockets Layer (SSL) encryption is used when collecting or transferring sensitive information;
(b)only those of our staff needing access to your personal information are allowed access;
(c)implementing information access restrictions, including user authentication; and
(d)we ensure that our service providers have appropriate security safeguards to keep the personal information we hold about you secure.
4.11Some information, particularly health information, must be kept for a number of years to comply with legal requirements, including under health records legislation.
4.12While we take these reasonable steps to protect the personal information we hold about you, you should be aware of the information security risks and take appropriate care to help safeguard your information.
4.13The Website may contain links to other websites. We do not share your personal information with those websites and we are not responsible for the privacy practices of the owners or operators of those websites.
5How do we use and disclose your personal information?
5.1We may collect, hold, use or disclose your personal information so that we can:
(b)assist you with enquiries or purchases, enhance your experience with our products and services and provide you with better customer service;
(c)verify your identity;
(d)administer and manage the products and services we provide to you, including to identify and analyse your use of any products or services we provide to you;
(e)gain an understanding of your personal information and communication needs;
(f)perform research and analysis;
(g)conduct research in a de-identified manner relevant to public health and/or safety and to compile and analyse statistics relevant to public health (all in a manner permitted by Australian law, where the information provided is health information);
(h)improve and develop our products and services; and
(i)monitor the quality and performance of, and to operate, maintain, develop, test and upgrade, our systems and infrastructure.
5.2We may also collect, hold, use or disclose your personal information to:
(a)consider any concern or complaint that you raise against us or to manage any legal action between you and us;
(b)prevent or investigate any actual or suspected fraud, unlawful activity or misconduct; or
(c)comply with any relevant laws, regulations, codes of practice and court orders.
6How is personal information disclosed to others?
6.1We do not sell, rent or trade personal information to, or with, third parties.
6.2In some circumstances your personal information may be disclosed to service providers that perform a range of services on our behalf, including:
(a)third party providers that provide optical information readers for QR codes;
(b)auditors and solicitors;
(c)information technology vendors;
(d)your authorised representatives or advisers;
(e)health and medical service providers, including private insurance providers;
(f)government agencies, law enforcement agencies and other similar bodies where the law requires or permits us to do so; and
6.3In some circumstances, personal information may be disclosed to third parties located in Australia.
6.4Where we disclose your personal information to our service providers, we will take steps to ensure that they are authorised to only use personal information in order to perform the functions required by us.
6.5We may also disclose your personal information to law enforcement agencies, courts or government agencies where required to comply with specific legal requirements.
7How you may access or correct your personal information
7.1Any personal information you provide us through the Website and/or the Mobile App can be accessed and modified by you through the Website and/or the Mobile App. If you remove any personal information from the Website and/or the Mobile App it will no longer appear on the Website and/or the Mobile App to you and/or others who may use or access our products or services. However, we may retain backups of that data and in our archive servers.
7.2You may contact us to request access to the personal information that we hold about you at any time. To the extent you are not able to do so through the Website and/or the Mobile App, you may also ask us to correct information about you that you may believe is inaccurate, incomplete or out of date. We may apply an administrative charge for providing access to your personal information in response to your request.
7.3Please contact us using the contact details below if any of the personal information that we hold about you is not correct or is not complete, or if you wish to request access to the personal information which we hold about you (to the extent you are not able to do so through the Website and/or the Mobile App). We will need to verify your identity before giving you access to, or before we correct, your personal information.
7.4In certain circumstances, we may not be able to correct or provide you with access to your personal information, including where:
(a)we are legally permitted or required to deny you access to, and/ or to retain, the information; or
(b)you make request(s) that are unreasonably repetitive, require us to make a disproportionate technical effort (for example, to develop an entirely new system), risk the privacy of others, or would be highly impractical to comply with. In these circumstances, we will write to you to explain and provide the reasons why.
8How you may complain if you have concerns about how we have managed your personal information
8.1If you have a complaint related to how we have managed your personal information, please contact us using the contact information below. We may ask you to place your concerns in writing in order for us to fully understand and investigate the issues you have raised. We will acknowledge any complaint in writing within 7 business days and make every effort to resolve your issue within a reasonable time of us being notified.
8.2If a complaint remains unresolved, you may access an external dispute resolution service or apply to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au to have the complaint heard and determined.
9How to contact us
ContactThe Privacy Officer
Tel:+61 2 8977 4016
Mail:Safe Mate Australia Pty. Ltd. 41 Riley Street Woolloomooloo NSW 2011