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Operation

How does SafeMate work?

SafeMate is a digital emergency management system, providing paramedics access to your vital medical information in the event of an emergency. Once you have your SafeMate Kit, you enter your medical and personal information on our website. Your data is encrypted and kept secure in our database. First responders will be able to scan your SafeMate QR code, receive this information immediately and be able to provide the appropriate treatment.

What type of information should I provide SafeMate with?

You should provide SafeMate with your basic personal details (name, age, gender) and any other health or medical information you would like to communicate to paramedics in the event of an emergency.

Can I change or add information at any time?

Yes. Your personal and medical information can be updated at any time by logging into your SafeMate account at getsafemate.com/login.

Can someone else enter my details for me?

Yes. You can enlist the help of someone you trust by providing them with your account details and password.

Where does my SafeMate device work?

At this stage only the Queensland Ambulance Service (QAS) paramedics are able to access SafeMate devices (mobile coverage dependent). We are currently working on securely providing our services across Australia.

Why shouldn’t I use ICE (In Case of Emergency) instead?

ICE (In Case of Emergency) data is not encrypted. In contrast, all the information input on SafeMate’s servers is privacy protected and can only be accessed by paramedics and those you have pre-selected. We are also endorsed by Queensland Ambulance Services, so you know you’re in good hands.

Where does my money go?

SafeMate is a unique health service, encrypting your personal and medical information. The $10 monthly or $96 yearly charge goes towards providing this service and financing its necessity of use.

SafeMate devices

What types of devices are available?

SafeMate services come as a kit consisting of a card and two stickers. Due to the current COVID-19 pandemic, wristbands are not available.

What happens if I lose my SafeMate device?

If your SafeMate device goes missing you can order a replacement by emailing hello@safemate.care or giving us a call on (02) 8977 4016

Security

How can I be sure my medical details are completely secure?

Your information is hosted in a HIPAA-compliant (Health Insurance Portability and Accountability Act) secure environment in Australia.

SafeMate utilises a combination of online and offline security technologies, procedures and organisational measures to help safeguard consumer information against loss, misuse, and unauthorised access, disclosure, alteration and destruction.

We employ Secure Sockets Layer (SSL) data encryption when data is transmitted over the internet to our website and have installed layered firewalls and other security technologies to help prevent unauthorised access to our systems. Our servers are also maintained in a secure environment with appropriate security measures.

For additional information about how SafeMate manages data, please visit our privacy policy.

Who has access to my medical information?

Only paramedics and other professional first responders are able to view the medical information that you provide.

Is SafeMate connected to My Health Record?

No, you must provide the information you would like to share with paramedics and first responders via your SafeMate account.

How can I be sure that someone else isn’t trying to pass themselves off as me?

A password is required each time you login to your SafeMate account. You’ll also be prompted to upload a photo of yourself so that you are easily identifiable in an emergency situation.

Payment

Can I get SafeMate for one month only?

Yes. When you purchase a SafeMate product you have the option to select a monthly or annual subscription.

Can I get SafeMate for one event only?

You sure can! If you’d like more information about purchasing SafeMate devices on behalf of a group or organisation, please get in touch by emailing hello@safemate.care